Confidentiality of Information
ETS recognizes your right to control the information about you that is stored by ETS. Its policies are designed to safeguard your information from unauthorized disclosure. Your score report is intended only for you and for your designated score recipients. However, background information as noted on the registration form is reported to some states and institutions. To protect your right to control the distribution of your scores, reports will be released only at your specific written request and only to ETS-approved score recipients. Every recipient must be specified by you in writing on one of the designated forms or in correspondence. ETS will not release your scores at the request of institutions or agencies except:
- for use in research studies approved by the Praxis® program and that preserve your anonymity
- when information is required under compulsion of legal processes
- when a state's central regents office or board of governors requests copies of scores that have been reported to its member institutions
- when test takers at a regular or special administration have been informed by the administrator beforehand that their scores will automatically be released to the state
- when test takers have been notified in the Bulletin that a particular state requiring scores has arranged for all individuals tested in that state to have their scores sent directly from ETS
- Under the Higher Education Act Title II section 207 of 1998, the U.S. Department of Education requires all states that require testing for licensure to provide that agency with annual performance data for students completing their state-approved teacher preparation programs. If you complete your preparation program in cohort year 2015–16, your preparing institution will collect and forward your Praxis score information to the state for inclusion in the federally mandated teacher preparation performance report. The report will contain aggregate data only and will not include any information that identifies test takers.
- when a branch institution requests scores previously sent to its main office or vice versa
Official score reports for properly designated recipients are sent directly from ETS to ensure the authenticity of the reports. Note that whenever ETS has confirmed that you have submitted a Praxis test score directly to an educational institution, agency, or district in satisfaction of one of its requirements, ETS will respond to requests for score verification from that recipient.
Test Question Inquiries
If you think there is an error in a test question that affects your response, tell the test administrator as soon as you finish the test, or immediately write to:
- ETS – Praxis
Test Question Inquiries
P.O. Box 6667
Princeton, NJ 08541-6667
In your letter, state the name and address of the center, the test date and name of the test, the number and content of the question, and the section in which it appeared.
Test Center Complaints
If you think conditions at the test center were such that you were unable to perform satisfactorily, you may cancel your score(s). You may also request a retest. However, ETS will investigate before responding to your request. Complaints need to be received in writing no later than seven (7) business days after the administration. Complaints received after this period will not be accepted. Please note that retests cannot be offered once scores for a specific test date have been reported.
Complaints can be sent by:
- ETS – Praxis
P.O. Box 6051
Princeton, NJ 08541-6051
Cancellation of Scores by ETS
ETS strives to report scores that accurately reflect the performance of every test taker. Accordingly, ETS's standards and procedures for administering tests have two primary goals: giving test takers equivalent opportunities to demonstrate their abilities, and preventing any test takers from gaining an unfair advantage over others. To promote these objectives, ETS reserves the right to cancel any test score when, in its judgment:
- a testing irregularity occurs
- there is an apparent discrepancy in a test taker's identification
- the test taker engages in misconduct
- the test taker attempts to use the work or ideas of others as their own in the essay section of the test
- the score is invalid for another reason
Reviews of scores by ETS are confidential. When, for any of the above reasons, ETS cancels a test score that has already been reported, it notifies score recipients that the score has been canceled, but does not disclose the reason for cancellation except when authorized to do so by the test taker and in certain group cases.
Test takers whose scores are canceled will forfeit their registration and test fees, and must pay to take the tests again at a future administration. No record of score cancellations, or the reason for cancellation, will appear on their future score reports sent to colleges and universities.
"Testing irregularities" refers to problems with the administration of a test. When this occurs, it may affect an individual or group of test takers. Such problems include, without limitation:
- administrative errors (such as improper timing, improper seating, defective materials and defective equipment)
- improper access to test content
- other disruptions of test administrations (such as natural disasters and other emergencies)
When testing irregularities occur, ETS may decline to score the test or may cancel the test score. When it is appropriate in ETS's judgment to do so, ETS gives affected test takers the opportunity to take the test again as soon as possible without charge.
When, in the judgment of ETS or test center personnel, there is a discrepancy in a test taker's identification, the test taker may be dismissed from the test center. In addition, ETS may decline to score the test or may cancel the test score and the test fee will be forfeited. If test scores are canceled by ETS, the test fees will NOT be refunded.
When ETS or test center personnel find that there is misconduct in connection with a test, the test taker may be dismissed from the test center. ETS also may decline to score the test or may cancel the test score. Test takers whose scores are canceled because of misconduct will forfeit their test fees. Misconduct includes, but is not limited to, noncompliance with the "Test Center Procedures and Regulations" outlined in the The Praxis® Information Bulletin.
ETS reserves the right to cancel the scores of test takers when, in its judgment, there is evidence that a writing or speaking response includes, for example, text that is substantially similar to speech found in other Praxis responses, or quotations or paraphrasing of language or ideas from published or unpublished sources used without attribution. Such responses do not reflect the independent speaking or compositional writing skills that the test seeks to measure.
ETS may also cancel scores if, in its judgment, there is substantial evidence that they are invalid for any other reason. Evidence of invalid scores may include, without limitation, discrepant handwriting, unusual answer patterns and/or inconsistent performance on different parts of the test. Before canceling scores pursuant to this paragraph, ETS notifies the test taker in writing about its concerns, gives the test taker an opportunity to submit information that addresses those concerns, considers any such information submitted, and offers the test taker a choice of options. The options may include voluntary score cancellation, a free retest, or arbitration in accordance with the ETS Standard Arbitration Agreement. In addition, the test taker is sent a copy of the booklet Why and How Educational Testing Service Questions Test Scores, which explains this process in greater detail. This booklet is available to any test taker at any time upon request from the ETS Office of Testing Integrity. Call 1-800-353-8570 or email TSReturns@ets.org.
Note: The arbitration option is available only for tests administered in the United States.